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Sectors
SECTORS

Sectors
- Carriers Companies that operate aircraft and therefor maintain records in a highly regulated environment.
- Lessors Companies that lease and sell aircraft, engines and component parts to owners/operators.
- MRO Companies that provide maintenance, repair and overhaul services as a vendor to owners/operators of aircraft, engines and component parts.
- OEM Original equipment manufacturers that build aircraft and/or their components.
- MOD Companies that modify commercial passenger and cargo aircraft, managing an enormous variety of makes, models, and records.
- Regulators Governing organizations worldwide that set standards for airline passenger safety, fleet airworthiness and manufacturing and also monitor and enforce regulations.
Solutions
SOLUTIONS

Solutions
- By Sector Need Solutions and services tailored to the specific needs of each sector within the Aviation ecosystem.
- By Application Powerful records management and records exchange applications for any sector of the aviation ecosystem.
- By Features AirVault's powerful platform provides many tools to capture, manage, report on and administer aviation records.
Services
SERVICES

Services
- Implementation Our process and our people set us apart with over 250 years of real-world experience in the aviation industry. We get what service means.
- Process Optimization Maximizing value from MRO operations demands implementing the most optimized processes. AirVault provides a service that does just that.
- Portable Scanning Limited capabilities to capture maintenance records realtime is no longer a problem. AirVault provides optional scanning stations.
- Integration AirVault features unparalleled capabilities to support integration with your existing applications.
- Records Archive Conversion Warehouses of maintenance records are no longer a problem with AirVault.
- Support Support is one of the many ways AirVault keeps proving value long after you turn our services on.
Blog

BLOG

Blog

MAY 17

New fences for 767-300ER from Aviation Partners Boeing We're proud that William Ashworth, president of Aviation Partners Boeing, is an AirVault Advisor. Here's some great news from that company. Continue Reading »

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Company
COMPANY

Company
A Proven Leader in Managing Mission-Critical Records in a Secure, Private Cloud
Providing SaaS-based mission-critical records management in highly regulated environments for 14 years; over 20,000 end users; managing 4 billion active records in secure data centers with more than 2,000 customers.
FAST FACTS
- 14 Years Managing Records
- Many Mission-critical Implementations
- Over 25,000 End Users
- 4 Billion Records Under Management
- More Than 2000 Customers
- Unmatched Advisory Team
- 73 years in-house MRO Domain Expertise
Company Background Resources News Events

Support

Support

Technical Support:

(800) 211-5419 / support@criticaltech.com

AirVault customer service representatives are available during normal business hours (7-7 CDT). Around-the-clock customer service is available for an additional fee.

Online Support Form

Our online support form will send your request directly to our staff, and you will be answered promptly.

Severity	Response Time	Resoution Goal	Update Frequency
Level 1 - HIGH - Problem causing the iMagio®System to be unavailable. Work cannot continue.	15 minutes	1 hour	30 minutes, or as circumstances warrant
Level 2 – MEDIUM – iMagio® System is usable, but problem is causing material annoyance. Work can continue, but is materially affected.	1 hour	1 day	Daily, or as circumstances warrant
Level 3 – LOW – iMagio® System is usable, but problem is causing moderate or minor annoyance. Work can continue, but is affected by problem.	1 business day	1 business week	Weekly, or as circumstances warrant
Level 4 – ENHANCEMENT – iMagio® System is usable, but customer would prefer different functionality than standard features.	1 day	Next Release	Quarterly, or as circumstances warrant

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Demand Generation